Privacy Policy
PRIVACY POLICY
Last Updated: [30/06/2025]
1. INTRODUCTION
RADA Car Rental & Tourism Company (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services.
2. INFORMATION WE COLLECT
2.1 Personal Information
Identity Information: Name, date of birth, nationality
Contact Information: Address, phone number, email
Documentation: Driver’s license, passport, ID numbers Payment Information: Credit card details, billing address Rental History: Previous bookings, preferences
2.2 Automatically Collected Information Website Usage: IP address, browser type, pages visited Device Information: Mobile device ID, operating system Location Data: GPS coordinates (with consent)
Cookies: Website preferences and session information
2.3 Third-Party Information
Insurance companies
Credit agencies
Government authorities
Partner organizations
3. HOW WE USE YOUR INFORMATION
3.1 Primary Uses
✅ Service Provision:
Processing rental bookings
Vehicle delivery and pickup
Customer support services
Payment processing
Insurance claims processing
✅ Legal Compliance:
Identity verification
Traffic violation processing
Tax reporting
Government reporting requirements
✅ Business Operations:
Fraud prevention
Risk assessment
Service improvement
Marketing communications (with consent)
3.2 Marketing Communications
Promotional offers and updates (opt-in)
Service announcements
Customer satisfaction surveys
Newsletter subscriptions
4. INFORMATION SHARING
4.1 We Share Information With:
Authorities: Police, ROP, government agencies (as required) Insurance Companies: For claims processing
Payment Processors: For transaction processing
Service Providers: IT support, maintenance, legal services
Partners: Hotels, tour operators (with consent)
4.2 We Do NOT Share:
❌ Personal information for commercial purposes ❌ Data with unauthorized third parties ❌ Information without legal basis or consent
5. DATA SECURITY
5.1 Security Measures
Encryption of sensitive data
Secure servers and databases
Regular security audits
Staff training on data protection
Access controls and monitoring
5.2 Data Retention
Personal data retained as required by law Payment information deleted after processing Rental records kept for 7 years
Marketing data until consent withdrawn
6. YOUR RIGHTS
6.1 Access Rights
Request copies of your personal data
Update or correct information
Request deletion (subject to legal requirements)
Withdraw consent for marketing
6.2 How to Exercise Rights
Email: privacy@radaoman.com
Phone: +968 [Phone Number]
In Person: At our office locations
7. COOKIES POLICY
7.1 Types of Cookies
Essential: Required for website functionality
Performance: Anonymous usage statistics
Functional: Remember preferences
Marketing: Personalized advertisements (with consent)
7.2 Cookie Management
You can control cookies through browser settings or our cookie preferences center.
8. CHILDREN’S PRIVACY
We do not knowingly collect information from children under 18. If discovered, such information will be promptly deleted.
9. INTERNATIONAL TRANSFERS
Personal data may be transferred outside Oman for processing, with appropriate safeguards in place.
10. UPDATES TO POLICY
This policy may be updated periodically. Changes will be posted on our website with the updated date.
11. CONTACT US
For privacy-related questions:
Email: privacy@radaoman.com
Phone: +968 [Phone Number] Address: [Complete Address], Muscat, Sultanate of Oman